Refund and Cancellation Policy

Last Updated: 24 October 2026

Welcome to WBPSCClerk.com. This Refund and Cancellation Policy explains the terms applicable to purchases made through our website, including digital products, downloadable study materials, eBooks, PDFs, and other paid educational resources, where available.

Please read this policy carefully before placing an order.

1. About Our Services

WBPSCClerk.com provides educational information, examination updates, preparation guidance, study resources, and related digital products for candidates preparing for the WBPSC Clerkship Examination and other competitive examinations.

Some content may be available free of charge, while certain educational resources may be offered as paid products.

This policy applies to purchases made directly through WBPSCClerk.com. Purchases made through third-party websites or platforms may be subject to their own refund and cancellation terms.

2. Refund Policy for Digital Products

Due to the nature of digital products, including downloadable eBooks, PDFs, notes, and study materials, all sales are generally considered final once the digital product has been successfully delivered or made available for download.

We generally do not accept refund requests for the following reasons:

  • The customer has changed their mind after purchasing.
  • The customer has downloaded, accessed, or used the digital product.
  • The customer purchased the wrong product or no longer needs it.
  • The customer did not review the product description before purchasing.
  • The customer expected different content, provided the product substantially matches its published description.
  • The customer was unable to use the product due to an incompatible device, software, or application that was not specified as supported.

However, this policy does not exclude refunds, replacements, remedies, or other rights that may be required under applicable law.

3. Eligible Refund Situations

We will review refund requests in circumstances such as the following:

A. Duplicate Payment

If the same order is charged more than once due to a payment processing error, the duplicate payment may be eligible for a refund after verification.

B. Payment Deducted but Product Not Delivered

If your payment is successful but you do not receive access to the purchased digital product, please contact us with your order details.

We will first attempt to provide the purchased product or restore access. If delivery cannot reasonably be completed, we will review the matter for an appropriate refund or other remedy.

C. Incorrect or Defective Digital Product

If the delivered file is corrupted, inaccessible, incomplete, or materially different from the product description, contact us so we can investigate and, where appropriate, provide a corrected file, replacement, or refund.

D. Unauthorised Transactions

If you believe a transaction was made without your authorisation, contact us promptly and notify your payment provider where appropriate. We will review the transaction and cooperate with the relevant payment provider as required.

E. Other Legally Required Refunds

Refunds or other remedies will be provided where required by applicable consumer protection laws, payment rules, or other legal obligations.

4. Cancellation Policy

Orders for digital products may be processed immediately after payment. Therefore, cancellation may not be possible once a product has been delivered or access has been granted.

If you have placed an order by mistake, contact us as soon as possible with your order number. We will review your request based on the order status, the nature of the product, and applicable law.

Nothing in this policy limits any cancellation or withdrawal rights that may apply under applicable law.

5. How to Request a Refund

To request a refund or report a payment or delivery issue, contact us through the Contact Us page on WBPSCClerk.com.

Please include the following information:

  • Your full name
  • Order ID or transaction reference
  • Date of payment
  • Product purchased
  • Email address used during the purchase
  • A brief explanation of the issue
  • Relevant payment confirmation or screenshots, if available

For your security, do not send your full card number, CVV, password, UPI PIN, or banking credentials.

We may request additional information reasonably necessary to verify the order and investigate the issue.

6. Refund Review and Processing Time

We aim to acknowledge refund-related enquiries within 3–5 business days.

Once a refund is approved, it will generally be initiated through the original payment method or the applicable payment provider’s refund process.

The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Any timelines provided here are estimates and do not override a shorter deadline required by applicable law or payment-provider rules.

7. Refunds for Offers and Discounted Products

Discounted products, promotional offers, and bundled digital products are subject to the same refund principles described in this policy.

If a refund is legally required or approved for an eligible issue, the amount and scope of the refund will be determined according to the applicable order terms and law.

8. Free Resources and Services

Free articles, examination updates, notifications, syllabus information, and other free resources do not involve a purchase and are therefore not eligible for monetary refunds.

If a paid service or product is introduced in the future, its applicable purchase terms will be displayed at the time of ordering.

9. Payment Disputes and Chargebacks

If you experience a payment problem, we encourage you to contact us first so that we can investigate and attempt to resolve it.

You retain the right to contact your bank, payment provider, or the appropriate consumer authority when necessary. Nothing in this policy removes any rights available to you under applicable law.

10. Changes to This Policy

We may revise this Refund and Cancellation Policy to reflect changes in our products, payment processes, services, or legal obligations.

Any revised version will be published on this page with an updated “Last Updated” date. The terms applicable to a particular purchase will be determined in accordance with applicable law and the relevant transaction terms.

11. Contact Us

For refund requests, cancellation enquiries, payment issues, or questions about this policy, please contact us through the Contact Us page on our website.

Website: https://wbpscclerk.com/

Please use “Refund Request” or “Payment Issue” as the subject of your enquiry and include your order reference where available.